Job Detail

Captain Waiter

Posted on Jul 29, 2020
Location: Riyadh, Saudi Arabia
Industry: Restaurants / Catering / Food Services
Job Type: Others

Job Description

Main Duties
·         Always greet and welcome guests promptly in a warm and friendly manner. Recognize regular clients by their names
·         Always thank and give fond farewell to guests conveying anticipation for their next visit
·         Assist guests while seating
·         Ensure guests are serviced within specified time
·         Has an excellent knowledge of menu and presentation standards
·         Speak with guests and staff using clear and professional language
·         Able to answer any questions regarding menu and assist in menu item selections using appropriate selling techniques
·         Able to anticipate any unexpected guest need and reacts promptly and tactfully
·         Always applies BAH service standards correctly at all times
·         Serve food courses and beverages to guests
·         Set tables according to type of event and service standards
·         Record transaction / orders in Point of Sales systems at the time of order
·         Communicate with the kitchen regarding any menu questions, the length of wait and product availability
·         Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
·         Check with guests to ensure satisfaction with each food course and beverages
·         Handle any guest complaints or problems promptly and to ensure that all resolv incidents are reported to the HW / Manager
·         Responsible for clearing, collecting and returning food and beverage items to proper area
·         Maintain cleanliness of work areas throughout the shift

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