* Answer phone calls in a more professional manner and provide information about products and services as required by
the callers.
* Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries,
and comments
* Render administrative support to other customer care team members when the need arises, or as instructed
* Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
* Manage a team of customer service representatives in dealing with complaints and inquiries.
* Identify tasks critical to keeping customer satisfaction levels in check
* Network with various departments and groups that are involved in customer support, orders, and processing
* Encourage and motivate team members for continuance of quality service
* Effective communication skills
* Must have the ability to communicate both verbally and in writing
* Ability to effectively work with a team
* Ability to handle stress well
* Ability to listen and pay attention to details
* Knowledge on how to use the computer system and its basic application
* Ability to be thorough and extremely analytical
* Ability to work under pressure and still meet up with deadlines without making errors
* Possess excellent telephone etiquette
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