Job Title: Customer Service Representative (CSR)
Responsibilities:
Customer Interaction:
Handle incoming customer inquiries, requests, and complaints via various channels such as phone, email, chat, or social media.
Provide prompt, accurate, and courteous responses to customer queries.
Issue Resolution:
Investigate and resolve customer problems, ensuring a satisfactory resolution.
Escalate issues to higher-level support or management when necessary.
Produ Knowledge:
Develop a deep understanding of the company's products or services to effectively assist customers.
Stay informed about updates, changes, or new offerings.
Communication Skills:
Excellent verbal and written communication skills.
Ability to convey complex information in a clear and understandable manner.
Empathy:
Demonstrate empathy and patience when dealing with customer concerns.
Problem-Solving Skills:
Strong problem-solving skills to address customer issues effectively.
Produ Knowledge:
Familiarity with the company's products or services and the ability to learn about new offerings quickly.
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