Job Detail

Customer Service Representative

Posted on Jan 03, 2024
Location: Dubai, UAE
Industry: IT - Software Services
Job Type: Contract
Education: Intermediate School
Experience: Less Than 1 Year
Salary: 2800 - 3200 UAE Dirhams (Monthly)

Job Description

Job Title: Customer Service Representative (CSR)

Responsibilities:

Customer Interaction:

Handle incoming customer inquiries, requests, and complaints via various channels such as phone, email, chat, or social media.
Provide prompt, accurate, and courteous responses to customer queries.
Issue Resolution:

Investigate and resolve customer problems, ensuring a satisfactory resolution.
Escalate issues to higher-level support or management when necessary.
Produ Knowledge:

Develop a deep understanding of the company's products or services to effectively assist customers.
Stay informed about updates, changes, or new offerings.


Candidate Requirements

Communication Skills:

Excellent verbal and written communication skills.
Ability to convey complex information in a clear and understandable manner.
Empathy:

Demonstrate empathy and patience when dealing with customer concerns.
Problem-Solving Skills:

Strong problem-solving skills to address customer issues effectively.
Produ Knowledge:

Familiarity with the company's products or services and the ability to learn about new offerings quickly.


Skills Required

Job is expired

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