KEY ROLES & RESPONSIBILITIES
• Prepare all administration documents required by the Hotel Sales Team
• Attend to Telephone, Fax, email inquiries in a timely manner
• Coordinate all Trips and Site Inspections as required
• Attend Monthly Sales Meetings
• Attend to all Sales Department mail and maintain a correspondence database
• Assist with direct mail campaigns
• Statistical collation on behalf of state (weekly)
• Maintain Filing systems (manual and electronic)
• Maintenance and management of database
• Assist with promotions where requested
• Organize Trade Shows, functions and exhibitions where applicable and advised by Superiors and carry out travel arrangements
• Assist with compilation of annual budgets, business plan and regular action plans
• Assist with tender submissions
• Stock control of collateral
• Coordinate and maintain supply of corporate gifts and promotional items
• Assist with the preparation of new products and services
• Work in line with business needs
• Is aware of the Credit Policy
• Is fully aware of Palma Beach Resort Standards
• Performs related duties and special projects as assigned
• To keep constant update on the Data Base of customers in liaise with Reservation / Revenue Manager & Director of Sales
• To maintain an updated data system on the Sales & Marketing System
PERSONAL ATTRIBUTES
• Good understanding of luxury market
• Good understanding of all hotel departments
• Knowledge of sales skills and revenue management
• Must have strong interpersonal skills with attention to details.
• Strong written and verbal communication skills
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task
EXPERIENCE & QUALIFICATIONS
• Minimum 2 years’ experience in a sales position
• Degr in Hotel Management / Business Administration
• Strong knowledge of Sales & Hotel Resort & Spa &Catering & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken
• Fluency in Arabic, written & spoken is an advantage
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