SYNX Reality is an innovative VR entertainment hub that delivers cutting-edge immersive experiences through haptic feedback, full-body tracking, and multi-sensory environments. As a pioneer in location-based VR gaming in Bahrain, our goal is to provide an unparalleled level of interactivity for competitive gamers, professionals, and casual players alike.
The Front Desk Attendant is the first point of contact for our guests, playing a crucial role in ensuring a seamless, engaging, and exciting experience from arrival to departure.
Key Responsibilities
Customer Interaction & ServiceGreet customers with enthusiasm and professionalism, making them feel welcome.Answer inquiries about VR sessions, pricing, booking policies, and equipment.Assist customers in selecting the best VR experience based on their interests and preferences.Ensure that guests understand the safety protocols and equipment usage guidelines before sessions. Bookings & Payment ProcessingManage reservations through our online booking system and handle walk-in customers.Process payments accurately using the POS system and issue receipts.Track session schedules to prevent overbooking and ensure smooth transitions.
Upselling & Customer EngagementRecommend VR experiences, game bundles, and membership programs based on customer preferences.Upsell group packages, private events, and promotional offers.Encourage guests to sign up for our loyalty programs, referral incentives, or memberships.
Operations & AdministrationMaintain a clean and organized front desk, waiting area, and equipment station.Coordinate with VR facilitators and technical staff to ensure smooth operations.Handle minor troubleshooting for customer concerns or basic technical issues.
Customer Satisfaction & FeedbackAddress minor customer complaints and escalate major concerns to the manager.Collect and doent customer feedback to improve overall experiences.Encourage customers to leave online reviews and share their experiences on social media
Preferred but Not Required:Familiarity with VR technology or gaming experiences (HTC Vive, Oculus Quest, haptics).Basic knowledge of social media engagement for promoting the business.Experience in event coordination or corporate bookings.
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