Responsibilities:
· Visiting operating location and conduct training for all employee
· Gap analysis and Preparing reports to deliver quality of service
· Liaising with existing staff to clarify job descriptions and related expectations.
· Studying and contributing to the operations and climate of our company.
· Drafting instructional manuals, onboarding materials, and other relevant doentation.
· Administering regular, detailed needs assessments to identify skills deficits.
· Orienting new hires to their function within the grand scheme, as well as established company norms.
· Addressing skills deficits through tailored in-house training.
· Coordinating external training as the need arises.
· Monitoring staffs' performance by liaising with line managers and department heads.
· Availing yourself as a sounding board for all employees with the explicit aim of improving their orientation and training.
· Upholding confidentiality, unless legally mandated to do otherwise.
Qualifications & Skills:
· Graduate / Post Graduate or Equivalent degree in hospitality management, public relations, Event management, or a similar field.
· Excellent Communication and marketing skills.
· Qualification in Instruction a learning design is advantageous.
· Demonstrable experience as a training officer.
· Proven track record of boosting company growth through training.
· Knowledge of all relevant performance tracking software and indices.
· Thorough understanding of contemporary HR and business procedures.
· Excellent verbal and written communication.
· Ability to conduct thorough needs assessments to gauge training needs.
· Strong desktop and in-person research, presentation, and reporting skills.
· Energetic, determined, and highly capable disposition.
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