Job Detail

Manager Customer Service Operations

Posted on Nov 29, 2023
Location: Dubai, UAE
Industry: Arts / Entertainment / Media
Job Type: Full Time/Permanent
Education: Bachelors
Experience: 1 Year
Salary: 1 - 5000 UAE Dirhams (Monthly)

Job Description

Our Company is committed to delivering exceptional customer experiences. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service.

Responsibilities:
Customer Interaction:
Engage with customers via phone, email, or chat to address inquiries and provide assistance.
Maintain a positive and empathetic attitude toward customers.
Problem Resolution:

Identify and resolve customer issues, concerns, and inquiries promptly.
Escalate complex issues to the appropriate department for resolution.
Order Processing:

Process customer orders, returns, and exchanges accurately and efficiently.
Ensure order fulfillment meets customer expectations.
Product Knowledge:

Stay informed about company products and services.
Provide customers with information about product features, pricing, and promotions.
Communication and Follow-Up:

Communicate effectively with customers to provide updates and follow-up on their inquiries.
Keep accurate records of customer interactions and transactions.
Customer Feedback:

Gather customer feedback and insights to help improve products and services.
Report recurring issues to management for continuous improvement.
Cross-functional Collaboration:

Collaborate with other departments, such as Sales and Product Development, to address customer needs and concerns.
Share customer insights with relevant teams.
Compliance:
Adhere to company policies and procedures.
Ensure compliance with relevant regulations and standards.


Candidate Requirements

Qualifications:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to handle difficult customer situations with patience and professionalism.
Proficiency in using customer service software and CRM systems.


Skills Required

Job is expired

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