Key Responsibilities
• Medical Management:
- Works independently in managing a wide scope of cases including complex medical problems
- Provide remote treatment wh condition could be managed in house while following TD 24X7 policies and procedures
- Manages common health problems, acute and chronic diseases
- Compiles patient history, formulates diagnosis, orders appropriate diagnostic tests, and prescribes appropriate treatment
- Handles inbound calls from patients directly or calls transferred from care coordinat advocate
- Perform periodic outbound calls to ensure that patients receive further care, if required in a timely manner
- May offer in-home assessment to patients with identified barriers to appropriate healthcare facilities
- Remotely monitor enrolled patients through telemonitoring software
- Enrolls patients in Chronic Care program and perform complete assessments for identified patients who may benefit from this program
- Provides health promotion and preventive services including: child health services, ante natal care, screening, and pre-marital counseling etc
- Educates clients, patients and families on their health and how to maintain and promote it
- Coordinates patient care with secondary level through appropriate referral to hospitals and maintains responsibility
- Maintains high standard of documentation in electronic medical records
- Adopts team work approach in h practice
- Keeps up-to-date with evidence based medical knowledge in the field of General Practice
• Administrative
- Involved in recruitment through interviewing and short-listing candidates
- Participate in developing clinical Telehealth guidelines
- Make sure all doctors are up to date with the latest clinical guidelines
- Participates in quality improvement projects
- Participate in developing organizational KPIs for medical departmen
- Participate in developing Performance Review System for the doctors
- Monthly evaluation of KPI’s of all medical departmen
- Quarterly evaluation of individual performance review of doctors
- Participate in developing clinical policies and procedures for medical departmen
- Maintaining and reviewing operational clinical policies and procedures
- Making sure medical requirements as per DHA regulation are met
- Reviewing patient satisfaction reports
- Handle customer complaints related to medical management
- Review the Duty Rota of the medical team
- Review and approve leave plan for medical team
- Participates in developing professional development programs for doctors
- Ensure that all doctors are up to date with C points
- Manage and coordinate doctors’ meetings
- Be responsible in the daily operations of medical department
- Be available to support doctors when needed
- Reports to Chief Medical Officer
- Perform any other job-related task given by the CEO
To qualify for the role, you must have:
• Basic Medical Degree (MBBS or equivalent) from medical school acceptable to DHA
• Satisfactory completion of a one-year internship
• At least 5 years clinical experience post-graduation in General Practice
• Previous experience of minimum 2 years in administrati capacity
• Must have a valid DHA license to practice
Additional Skills and requirements (if required):
• Attend regular trainings
o Basic Life Support BLS
o ACLS
o Communication and interpersonal skills
• Job requires working all duty hours (48 hours per week) with shift duty
Skills and attributes for Success
• Willingness and ability to work evenings, weekends or as needed
• Information technology skills
• Excellent problem-solving skills, including creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medic problems
• Excellent emotional coping skills, adequate to confront difficult emotional situations and emotional responses of others
• Able to motivate staff; promote team building; assume leadership role within clinical arena
• Competent to provide leadership to staff and to build trust and respect of patients, staff, colleagues, external contacts, and other medical team members
• Able to work effectively independently and as part of a team, in collaborative settings
• Evidence of continuous personal and professional development
• Sensitivity to needs of culturally and linguistically diverse patient and employee population
• Bilingual
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