Provide timely assistance and support for incoming queries and issues related to IT, computer systems, software, and hardware.
Handle Cal and chat source of interaction and Respond to all user inquiries and reported incidents following established Incident Management processes.
Provide effective resolution to customer queries
Should be a team player and knowledge of Computers
Escalating the process as necessary per established escalation policies
Keeping affected business partners informed about progress and follow-up on open tickets.
Monitoring the status and progress towards resolution of assigned Incidents
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