- Install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
- Updating company'e website and resolving any issues from the server
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow written instructions to repair a fault or set up a system
- Support for simulator's applications
- Proactively ensure the highest levels of systems and infrastructure availability
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Maintain security, backup, and redundancy strategies
- Liaise with vendors and other IT personnel for problem resolution
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
- Working to ensure smooth operations in the organization
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help - Desk Technician or similar role
- Web Programming development knowledge (HTML, CSS, JavaScripts, CMS etc)
- Online Class technical kwowledge
- Computer Network troubleshoot knowledge
- Technical knowledge on Flight Dispatch Softwares (Jeppen, FX etc)
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Colle degree in Information Technology, Computer Science or any equivalent IT qualification
- 2 years Airlines work experience is an added advantage
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