* Handling a portfolio of clients and agents' travel requests.
* Expert in using GDS (Amadeus & Galileo) for both hotel and flight ticket bookings.
* Providing travel consultancy with detailed destination knowledge.
* Processing reservations and booking confirmations to agents and affiliate offices
* Preparing proposals and detailed itineraries for clients.
* Negotiating with suppliers and hotels.
* Dealing with customer inquiries and aiming to meet their expectations.
* Coordinating with internal operations to ensure the delivery to clients.
* Organize travel arrangements from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
* Handle unforeseen problems and complaints and determine eligibility for money returns.
* Maintain relationships with both suppliers and clients.
* Reach the revenue and profit targets.
* Attend training to develop relevant knowledge and skills as and when requested.
* Other tasks assigned by the Line Manager.
REQUIREMENTS
EDUCATION
* University Degree in Touri or any related field.
* Complete the airline ticketing course
EXPERIENCE
* Proven working experience as a travel consultant for a minimum of 1 year in outbound tours and customer service in the travel industry.
SPECIFIC / TECHNICAL SKILLS
* Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel)
* Well-experienced in various areas of travel (domest, busine, gro, etc.)
* Fluent in English (oral and written)
* Proficient in computer skills (word, excel, PowerPoint, etc.)
* Well-versed in IT Skills (MS Office database management)
* Passionate about delivering excellence, detail, customer-focused, and results-oriented.
LANGUAGES
• English, Hindi, and Arabic
NATIONALITIES
• INDIAN, PAKISTAN, SRILANKAN
Age 20-25
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