Job Detail

VoIP Engineer

Posted on Aug 13, 2023
Location: Doha, Qatar
Industry: IT - Software Services
Job Type: Full Time/Permanent
Experience: 5 Years
Salary: 4000 - 20000 Qatar Rials (Monthly)

Job Description

Origen, a renowned IT services provider, is seeking a skilled VoIP Engineer with extensive experience in the SIP protocol, configuration of SIP-based PBX systems, Asterisk, and expertise in configuring Session Border Controllers (SBCs) and media gateways. As a Managed Service Provider (MSP), we are dedicated to delivering top-notch IT solutions to our clients, placing customer satisfaction at the forefront. The ideal candidate should have a strong background in VoIP technologies, particularly SIP, and hands-on experience in configuring and managing PBX systems, Asterisk, SBCs, and media gateways. Additional Cisco and Juniper certifications are a significant plus, further enhancing your candidacy. This role presents a unique opportunity to leverage your VoIP expertise to enhance our clients' communication systems and provide exceptional service.

Key Responsibilities:

1. SIP Protocol Expertise:

· Demonstrate a deep understanding of the SIP protocol, its components, and its role in VoIP communication.

· Utilize your expertise to troubleshoot and resolve complex SIP-related issues in communication networks.

2. Configuration of SIP-Based PBX Systems:

· Design, implement, and configure SIP-based PBX systems to deliver reliable and efficient voice communication solutions.

· Ensure seamless integration of SIP-based PBX systems with existing network infrastructure.

3. Asterisk Implementation and Management:

· Leverage your experience with Asterisk to deploy, configure, and maintain Asterisk-based communication systems.

· Customize and optimize Asterisk configurations to meet specific client requirements.

4. SBC and Media Gateway Configuration:

· Design, configure, and manage Session Border Controllers (SBCs) to ensure secure and efficient VoIP communication.

· Collaborate with cross-functional teams to integrate SBCs and media gateways with various communication systems.

5. VoIP Network Monitoring and Optimization:

· Monitor VoIP network performance and traffic patterns to proactively identify and address potential issues.

· Optimize VoIP communication systems to ensure high-quality voice calls and minimal latency.

6. Technical Troubleshooting and Issue Resolution:

· Investigate and resolve complex technical issues related to VoIP communication, SIP protocols, PBX systems, and SBCs.

7. Doentation and Reporting:

· Maintain accurate and up-to-date doentation of VoIP configurations, troubleshooting procedures, and best practices.

· Generate detailed reports on VoIP network performance, security, and recommended enhancements.

8. Collaboration and Client Interaction:

· Work closely with clients to understand their VoIP requirements and provide tailored solutions that align with their communication needs.

· Collaborate with internal teams to address client inquiries, resolve issues, and deliver exceptional customer service.

9. Customer Service and Remote Support:

· Provide excellent customer service and remote technical support to end users, addressing their VoIP-related queries and concerns.


Candidate Requirements

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).

· Minimum of 5-6 years of hands-on experience as a VoIP Engineer, with a strong emphasis on SIP protocol and PBX system configuration.

· Extensive experience with Asterisk implementation, configuration, and management.

· Proficiency in configuring and managing Session Border Controllers (SBCs) and media gateways.

· In-depth knowledge of VoIP protocols, codecs, and signaling.

· Strong troubleshooting skills with the ability to diagnose and resolve complex VoIP and SIP-related issues.

· Cisco and Juniper certifications are a significant plus, enhancing your qualifications.

· Excellent communication skills, both written and verbal, for effective client interaction, technical doentation, and remote support.


Skills Required

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