• To receive customer vehicles for service and repair jobs and raise repair orders in Workshop / Body Shop.
• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
• To provide customer support via phone and face to face.
• To provide customer a detailed explanation on jobs to be carried out on vehicle.
• To provide detailed explanation and technical justification for additional repairs with cost estimate and obtain approval from customers.
• To maintain customer contact to ensure smooth delivery of vehicle.
• To advise customers on the required vital jobs.
• To have flair for selling value added services, service contracts and accessories.
• To make every effort to resolve customer complaints and ensure customer has positive ownership experience.
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
• To raise warranty approvals
• To raise special orders for parts not available, follow up, and keep customer informed.
• Follow up payments of credit customers and ensure collection within stipulated time.
• Regularly monitor orders raised by him and ensure timely billing.
• Conduct post service follow up to ensure customer satisfaction.
• Comply with safe work practices, with the intent of avoiding injury to themselves.
• Take reasonable care of the health and safety of themselves and others.
• Comply with any direction given by management for health and safety.
• Not misuse or interfere with anything provided for health and safety.
• Report all accidents and incidents on the job immediately, no matter how trivial.
• Report all known or observed hazards to the Service Manager
• Diploma or equivalent in Mechanical / Automotive or related field.
• 5 years field experience in the same position
• Knowledge of mechanical issues, service, and general repairs
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
• Strong Communication Skills
• Good communication in English, Arabic a plus
• Technically competent with ability to train others
• Organizational ability
• Detail oriented
• Leading & Supervising
• Team Orientation
• Customer & Quality Focus
• Strong analytical thinking.
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