We are seeking a highly organized, proactive, and personable individual to join our team as a Front Desk Coordinator at our new education center. This role is crucial for ensuring smooth operations in the daily management of classes, teacher-student interactions, and overall customer service. The Front Desk Coordinator will be the first point of contact for teachers, students, and their parents, offering exceptional support and assistance.
Key Responsibilities:
**Class Scheduling & Coordination: Manage and maintain class schedules, ensuring teachers and students are aware of their sessions. Adjust schedules when necessary and inform the team about any changes or issues.
**Enrollment & Sign-ups: Assist students in signing up for courses, provide information on available language classes, and track registration.
**Communication with Teachers, Students, and Parents: Serve as the main point of contact for teachers, students, and parents for any queries or concerns regarding classes, payments, or schedules.
**Attendance Monitoring: Track and record student attendance for each session, follow up with students or parents in case of absences.
**Payment Management: Oversee payment collection for courses, ensure timely reminders are sent to students or parents, and assist with invoicing and receipts.
**Issue Resolution: Address any issues that arise between students, teachers, and the center, escalating to back-office management when necessary.
**Classroom & Teacher Support: Ensure that teachers have all necessary resources for their classes and support them with any logistical needs.
**General Administration: Provide general administrative support such as answering phone calls, managing emails, and handling any other inquiries related to the education center.sc
Skills Required:
**Strong Organizational Skills: Ability to manage multiple tasks at once, including scheduling, enrollments, payments, and communications, with a high degree of accuracy.
**Excellent Communication Skills: Strong verbal and written communication to interact with a variety of people, including teachers, students, parents, and management.
**Customer Service Orientation: Friendly, approachable, and professional when dealing with students, parents, and teachers.
**Problem-Solving Skills: Ability to handle unexpected issues or changes in a calm and efficient manner, offering quick resolutions.
**Tech-Savvy: Proficient in using office software (Microsoft Office Suite, Google Suite) and able to learn and use class management or CRM software.
**Time Management: Able to prioritize tasks, work with deadlines, and manage competing priorities efficiently.
**Attention to Detail: Ensuring accurate records of class schedules, attendance, payments, and communication.
**Multitasking Ability: Capable of managing both front desk duties and back-end administrative tasks simultaneously
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