Monitoring all Check In of guests and administer all complaints and request and ensure effective resolution of the same.Greeting all the customers on phone pleasantly and transferring there call to appropriate department as required according to company standards.Administrating all the reservation for the guest and forecast requirement and handling carious cancellation requests of guest.Managing all communication with the shift employees and maintain a logbook to maximize profit for facility.Monitoring all front desk operation and ensuring efficient stock in lobby areas and administer all safe deposit boxes for guests prior to Check In.
Performing all Check In procedure for guests on an everyday basis with the help of both computerized and manual methods and ensuring guest satisfaction.Monitoring and operating various PBX equipment and manage all calls and schedule all wakeup calls and provide service to guests s per requirement and
monitoring all the special request of guest and provide the same.
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