Monitor and manage the Network and Security devices
• Responsible for technical support during new project onboarding
• Responsible for project execution as per shared project plan
• Follow change management as per the PTA policy
• Responsible for assisting in touch point creation
• Responsible for providing inputs to the project plan
• Responsible for assisting in change approvals and implementation
• Responsible for coordinating with operations during project execution
• Responsible for updating the project team
• Responsible for assisting in handover doent creation
• Responsible for working in coordination with vendors for new projects
• Provide timely escalation of complex problems to a technical support resource a to the appropriate level of senior staff
• Responsible for coordinating with ISP for WAN and GPRS issues
• Perform DR, backup restoration drill
• Necessary support for restoration or drill
• Preparation of MIR for Major Incidents
• Incident and service request monitoring
• Handle L1 tickets like tablespace, disk space, and lock issue
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