Responsibilities:
1. Customer Support: Provide timely and effective assistance to customers via phone, email, and chat.
2. Issue Resolution: Identify and resolve customer inquiries, complaints, and technical issues efficiently.
3. Product Knowledge: Maintain a deep understanding of products and services to guide customers effectively.
4. Doentation: Record customer interactions and feedback in the system for future reference.
5. Team Collaboration: Work with other departments to enhance customer satisfaction and improve processes.
6. Follow-up: Ensure follow-up on unresolved issues to guarantee customer satisfaction.
Qualifications:
1. Language Skills: Proficient in both Arabic and English.
2. IT Knowledge: Ability to track specific areas in the system using IT skills.
3. Technical Proficiency: Experience with Google Sheets and Google Drive.
4. Experience: Prior experience in customer service or a related field is preferred.
Key Attributes:
1. Communication Skills: Excellent verbal and written communication skills.
2. Problem-Solving: Strong analytical skills to troubleshoot and resolve customer issues.
3. Customer Focus: A passion for helping customers and providing a positive experience.
4. Empathy: Ability to understand and relate to customer concerns.
5. Patience: Calm and composed demeanor when handling difficult situations.
6. Adaptability: Willingness to learn and adapt to new processes and technologies.
Additional Preferences:
- Nationality: Most preferable candidates are from the Filipino
- Gender: Preferred male candidates.
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