We are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, It is an excellent place to grow your career. Don't hesitate to apply.
Qualifications
Undergraduate degree in business, sales, or related field of study preferred
Prior experience working in call centers or as an at-home customer service agent
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
Bilingual language skills a plus, especially Spanish, Mandarin, and French
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast-paced, high-pressure environment
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
Ability to stand or sit for extended periods of time
Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems
Responsibilities
Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de-escalate stressful situations
Doent personal information to create, update, or adjust customer accounts
Prepare call-related information for purposes of auditing and reporting
Provide and respond to feedback about any aspect of the job or its duties
Suggest products and services to clients based on their requests and needs
Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
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