Responsibilities
• Assigns guests to the proper rooms upon check-in
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings
• Processes customer payments and verifies credit card information
• Maintains accurate records of bookings and payments
• Escalates more critical issues and concerns to supervisor or appropriate teams
• High school diploma; Bachelor’s degree in Hotel Management is preferred
• Minimum experience of 1 year in a customer service role
• Customer-centric attitude
• Computer literate
• Highly organized
• Excellent written and oral communication skills
• Proficiency in multiple languages is a plus
• Familiar with hotel reservation software
• Firm understanding of how travel planning websites work
JOB REQUIREMENTS
• Minimum 2 years’ experience in a 5-starhot Clubs
• Bachelors in hospitality or equivalent.
• Good understanding of Microsoft application
• Excellent interpersonal skills
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